Monthly Archives: June 2018

The Keys to (Very) Satisfied Clients

During my years of practice, I have always deeply valued the importance of client relationships and client service. Ultimately, it is my clients that have built my business and it is my clients that allow me to do what I love. With each family, individual or business, I focus on the following principles:

  1. Communication. Clear, timely, plain-language communication goes a long way! Follow up emails are great to keep clients posted on progress or to pinpoint additional needed information, but in-person meetings and phone calls are irreplaceable. I focus on keep keeping my clients informed on the status of our work and making sure to explain things in a straightforward and results-oriented manner.
  2. Great Legal Work; Great Results. I understand that my clients hire me to help them. Focusing on a client’s need(s) helps lead to great results. There is no doubt that spending time in the details (without charging any more for it) makes a significant difference in getting the timely results that every client is looking for. Engaging in regular continuing education courses and writing topical industry articles help me stay on top of the field.
  3. Long-term Commitment. When I begin working with a new client, I hope our relationship lasts for years. I am eager to stay in touch and meet with clients on an on-going basis. I typically do not charge any fee to meet or talk by phone to answer questions or provide ongoing guidance.
  4. Fair Fees. Clients love clearly stated, fixed-rate fees. I generally forego “hourly billing” in favor of fixed fees that we establish upfront at our first meeting. We also provide an “engagement agreement” that spells out all our fees in writing. I am committed to reasonable, fair and transparent billing—no surprises.